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At Jasper International, your satisfaction is guaranteed. If you are dissatisfied with your purchase for any reason, you may return it within 30 days for a merchandise refund or an exchange. Shipping charges are non-refundable. You may either return it directly to our warehouse for an immediate credit, refund or exchange, or you may return the merchandise via UPS or Canada Post to 300 Steelcase Road West, Unit 30, Markham, ON, L3R 2W2, Canada.
Once we receive the items, credit/refund processing takes approximately 7 days. If you have questions about a return for which you have not received your credit or refund and it has been more than 10 business days since you mailed it back to us, please email us at jasperinc3@aol.com.